In short: a family has one owner, who pays, a number of parents with the same rights, and children. The owner and parents manage the family under Settings → Family in the web app.
The roles
- Owner: pays for Pro and can do everything a parent can. Only the owner can transfer ownership and remove a parent. There's always exactly one owner.
- Parent: can invite, add children, manage chores and allowance, edit name and colour, and rename the family.
- Child: with or without their own login. Can follow and check off their routines, but can't manage the family.
Every adult also has their own group, where they're the owner. If you belong to several families, you switch between them under Active family — at the top of the menu in the web app, under Settings in the iOS app.
Rename the family
- Go to Settings → Family
First choose the family you want to rename under Active family.
- Click the pencil
It's next to the family name and is visible to the owner and parents.
- Type the new name and save
Everyone in the family sees the name, including in the family switcher.
Transfer ownership
The owner can hand the family over to another parent — for example if the owner moves out, or if the other person should pay. The new owner needs their own Pro, so the family is never paused by a change of owner.
- The new owner gets Pro
Under Settings → Subscription. An active trial counts too.
- Choose the new owner
The owner goes to Settings → Family → Ownership and chooses a parent.
- Transfer
Click Transfer and confirm. You become a parent, and if you don't have another group, you automatically get your own.
Your own subscription continues until you cancel it. See Manage your subscription.
A change of owner is also the way out of a paused family: if the owner stops paying, the family can be transferred to a parent with Pro, and all members are back right away.
Leave or remove
- Leave the family: find yourself in the list under Settings → Family and click the cross. You keep your account and your own group. The owner can't leave their own family — transfer ownership first.
- Remove a parent: only the owner can remove a parent.
- Withdraw an invitation: the owner and parents can remove pending and declined invitations.
- Delete a child profile: from the child's page under Settings → Family. Children with their own login are removed from the list instead, so their account is kept.
When someone leaves or is removed, they're no longer assigned the family's routines. Whatever they created stays in the family.
Pro and pause
Only a family with Pro can have members other than the owner, and Pro follows the owner. If the owner's Pro stops — for example when the trial ends — the family is paused: the owner still has access, members see a message that the family requires Pro, and nothing is deleted. Everything comes back when there's Pro again, or when ownership is transferred to a parent with Pro.
If it doesn't work
- Can't see the pencil or the invite field? Then you're a child in the family, or the family is paused.
- Does it say the new owner needs their own Pro? The new owner gets Pro first and tries again.
- No parents to choose from? Invite the other adult as a parent first. See Add family members.
If that doesn't solve it, write to us.